Hardware component service procedures

Introduction

Typical hardware component service procedures to be used in the event of hardware faults are provided below.

Hardware key replacement

If the main hardware key stops working, it must be immediately replaced with the backup key, contained in the supplied package. Contact support service for a license file compatible with the backup key.

Instructions on how to replace and activate a new key are given below:

Phase Who Does what
1 the client

informs HackingTeam of the fault.

2 HackingTeam

sends a new license file linked to the backup hardware key.

3 the client

replace the main key with the backup key and start the procedure to assign the new license file.

4 the client

sends the faulty key to HackingTeam.

5 HackingTeam

replace the faulty key with a new backup key and send it to the customer.

Master Node replacement

The recommended procedure is described below:

Step Action
1

Restore a server, repeating all installation operations.

See "RCS server installation" on page 1.

2

Select the most recent backup (full or metadata). If the most recent backup is metadata, full backup can be restored later. In fact, the backup is not destructive and supplements the information it has with that present,

See "What you should know about backup" on page 1.

Shard replacement

The recommended procedure is described below:

Step Action
1

Repeat the entire installation procedure.

See "RCS server installation" on page 1.

2

Restore the last full backup.

See "Backup management" on page 1.

Replacing the Collector

Repeat the entire installation procedure.

See "RCS server installation" on page 1.

Replacing an Anonymizer

Repeat the entire installation procedure.

See "Anonymizer installation and settings" on page 1.

Replacing a Network Injector Appliance

Repeat the entire installation procedure.

See "Network Injector Appliance installation" on page 1.

Replacing a Tactical Injector Appliance

Repeat the entire installation procedure.

See "Tactical Network Injector installation" on page 1.