Typical procedures on how to check hardware and software status are provided below.
Check all licenses installed in RCS, including updates.
In folder C:\RCS\DB\bin enter rcs-db-license
Make sure Master Node is routinely communicating data to databases via Worker services.
In folder C:\RCS\DB\bin enter rcs-db-queue.
Result: an example is provided below .
If the logs and size values begin to significantly increase, this may be due to Worker service that is not running. Check status on each Worker service.
Make sure that Worker service is correctly running to decode and save data in databases.
In folder C:\RCS\DB\bin enter rcs-db-queue.
Make sure agents are routinely communicating their status to RCS via Network Controller and that they are sending their data to Collector. Agent data may be lost in the event of a persistent Collector fault.
In folder C:\RCS\Collector\bin enter rcs-collector-queue
Result: the Collector status report appears
The Last sync time must be as recent as possible, compatible with the set synchronization methods for each agent: a recent Last sync time indicates that agents correctly communication with Collector. If Last sync time is not recent, wait for other synchronizations to see if it is updated. Alternatively, check Collector logs to see whether there are synchronization attempts: in this case inform support service.
The logs value must be minimum since it is the data saved by the Collector awaiting to be sent to Master Node via the Carrier. If the value is high, this means that Master Node is not running or is not connected or the Carrier malfunctioned. Check Master Node status and Carrier logs.
If the problem is the connection with Master Node, the number of logs will decrease as soon as the connection is restored.
Network Injector logs are normally saved in folder /var/log/syslog.
Check system component status and view front end and back end component topology.
In folder C:\RCS\DB\bin enter rcs-db-status Use the following command to view the correct syntax and description of all options:
> rcs-db-status --help
Create a .zip file with all the information required for technical support.
In folderC:\RCS\DB\bin or C:\RCS\Collector\bin enter rcs-db-diagnostic or rcs-collector-diagnostic respectively. Use the following command to view the correct syntax and description of all options:
> rcs-db-diagnostic --help
> rcs-collector-diagnostic --help
For example, the --hide-addresses option lets you delete all references to IP addresses or domain names in files.
To view logs see "System logs"
RCS9.3 | User's and Installation Guide | © COPYRIGHT 2013