You are here: Technician's functions > Appendix: modules > Mic module

Mic module

Purpose

The Mic module records the surroundings audio using the device’s microphone.

IMPORTANT: do not turn on the microphone to record data calls (i.e.: Skype, Viber) without having fully tested the phone model with the same operating system version. You may disable the client's audio, making the relevant application unusable..

IMPORTANT:the module is not enabled during calls for some mobile operating systems.

NOTE: for Windows Phone, recording start and end may be accompanied by an audio signal on some device models.

Significant desktop data

Data is described below:

Field Description
Silence between voices

Maximum number of seconds of silence admitted in the recording.

After the set period, the agent stops recording and restarts when sound is received again.

WARNING: if the value is too low, recording will exclude all silences and the conversation will flow without pauses. If the value is too high, the recording will include all silences and the conversation will be very long.

Voice recognition

NOTE: not supported by iOS, BlackBerry, Android and Symbian, Windows Phone.

Value to identify human voice and exclude any background noise from the recording.

WARNING: 0.2-0.28 is the suggested interval to identify human voice. Higher values better adapt to female voices but may result in the recording of background noise.

Autosense If enabled, the agent attempts to change audio mixer settings (microphone on/off, line selection and volume) to optimize audio recording quality, avoiding low volumes or interruptions in the recording.

RCS9.3 | User's and Installation Guide | © COPYRIGHT 2013