You are here: Troubleshooting > Potential faults

Potential faults

Potential installation faults

Following is a list of potential faults that may occur during installation and recommended actions:

If... Then...
installation does not progress make sure the hardware key is correctly inserted.
RCS console cannot connect to the server
  • Make sure you logged in with the System administrator's name, password and name of the server where Master Node was installed.

or

  • check the Master Node log file to check for any errors.
Possible server problems

Following is a list of potential faults that may occur during product use and recommended actions:

If... And.. Then...
cannot connect to Master Node

the hardware key is correctly inserted but Master Node service does not start

  • check Master Node service status.
  • request a substitute protection key.
data no longer arrives from agents

from RCS Console the Collector is running and correctly communicates

check Collector status.

The Master Node is not available

The Collector is running

  • check whether an update is in progress
  • check the Collector log file
images are not converted into text the OCR module is installed check slowing in the module log and install another OCR module.
The Collector is not available -

restart RCS Collector service.

data is queued in the Master Node the most recent data does not appear on RCS

check Worker service status, for Master Node and other Shards, and the services it depends on.

Network Controller indicates an error -

connect to the machine where Network Injector or Anonymizer is installed and check the log file.

Potential backup problems

Following is a list of potential faults that may occur during backup and recommended actions:

If... Then...

backup status is error

check available disk space and manually restart backup.

To learn more

To check component status see "Component status check procedure"

To restart services See "Service restart procedures "

RCS9.3 | User's and Installation Guide | © COPYRIGHT 2013