User monitoring (Audit)

To monitor users:
  • Audit section
Purpose

This function lets you monitor Administrator, Technician and Analyst actions in RCS. For example, you can monitor correct operation progress, target activation/deactivation schedules and the Technician's correct application of the types of agents authorized for a specific operation.

What you can do

You can select only the actions run in a certain period and apply filters to search, for example, for detailed information on specific operations or users. In the event of need, actions can always be exported in CSV format files.

IMPORTANT: if the page is kept open, it must be refreshed to view the most recent actions. See "Homepage description"

 

What the function looks like

This is what the page looks like:

Area Description
1

RCS menu.

2

Window toolbar. Descriptions are provided below:

Icon Description
Export

Export displayed actions to a CSV format file (can be imported in Excel).

Reset Filter

Remove all filters applied to table data.

3

List of actions run by RCS users.

4

RCS status bar.

 

To learn more

For interface element descriptions see "Shared interface elements and actions".

For a description of the data in this window see "User monitoring data (Audit)"

For more information on the audit see "What you should know about user monitoring (Audit)".

 

Selecting actions in a time range

To only view actions in a certain time range:

Step Action
1

Click on the Date column heading.

2

Click on the required time range.

NOTE: the date filter is always on, set on actions in the last 24 hours. Only the criteria can be changed.

 

Selecting actions based on proposed data

To increase result accuracy:

Step Action
1 Click on one or more column headings: a search field appears where you can enter data.
2

Enter the word to be searched and press ENTER. Information in the column will be filtered and ordered according to the entered search word.

 

Removing one or more filters

To remove a filter and display all data:

If you want to remove... Then...
a single filter

unselect the combo box in the column heading.

all filters simultaneously

click Reset filters.

NOTE: the date filter is always on, set on actions in the last 24 hours. Only the time criteria can be changed.

 

Exporting displayed actions

To export displayed actions:

Step Action
1

Click Export: data entry fields appear.

2

Enter the name of the file to be exported and click OK : a progress bar indicates operation progress. To check progress, click on the bar.