The Mic module records the surroundings audio using the device’s microphone.
Desktop: Windows, OS X
Mobile: Android (disabled during calls), BlackBerry (disabled during calls), iOS, Symbian (disabled during calls), WinMobile
Data is described below:
Field | Description |
---|---|
Silence between voices |
Maximum number of seconds of silence admitted in the recording. After the set period, the agent stops recording and restarts when sound is received again. WARNING: if the value is too low, recording will exclude all silences and the conversation will flow without pauses. If the value is too high, the recording will include all silences and the conversation will be very long. |
Voice recognition |
NOTA: not supported by iOS, BlackBerry and Symbian. Value to identify human voice and exclude any background noise from the recording. WARNING: 0.2-0.28 is the suggested interval to identify human voice. Higher values better adapt to female voices but may result in the recording of background noise. |
Autosense | If enabled, the agent attempts to change audio mixer settings (microphone on/off, line selection and volume) to optimize audio recording quality, avoiding low volumes or interruptions in the recording. |