Typical hardware component service procedures to be used in the event of hardware faults are provided below.
If the main hardware key stops working, it must be immediately replaced with the backup key, contained in the supplied package. Contact support service for a license file compatible with the backup key.
Instructions on how to replace and activate a new key are given below:
Phase | Who | Does what |
---|---|---|
1 | the client |
Informs HackingTeam of the fault. |
2 | HackingTeam |
sends a new license file linked to the backup hardware key. |
3 | the client |
replace the main key with the backup key and start the procedure to assign the new license file. |
4 | the client |
sends the faulty key to HackingTeam. |
5 | HackingTeam |
replace the faulty key with a new backup key and send it to the customer. |
The recommended procedure is described below:
Step | Action |
---|---|
1 |
Restore a server, repeating all installation operations.
|
2 |
Select the most recent backup (full or metadata). If the most recent backup is metadata, full backup can be restored later. In fact, the backup is not destructive and supplements the information it has with that present,
|
The recommended procedure is described below:
Step | Action |
---|---|
1 |
Repeat the entire installation procedure.
|
2 |
Restore the last full backup.
|
Repeat the entire installation procedure.
Repeat the entire installation procedure.
Repeat the entire installation procedure.
Repeat the entire installation procedure.