Terminal commands

Details

A list of useful commands for troubleshooting operations.

Requirements/Conditions/Restraints

• The service restarted from the Windows Services tool doesn’t restart the dependent services.

Instructions

Database configuration:

• rcs-db-config

In order to change any user password:

• rcs-db-config -R admin

In order to view the content of the db log file:

• rcs-db-log

Database statistics:

• rcs-db-stats

License:

• rcs-db-license -n [licenseName]
• e.g. rcs-db-license -n LICENSE-1952843504-v9.2.lic

In order to change the server name:

• rcs-db-config -n [newName]
• e.g. rcs-db-config -n rcsbackend

Worker statistics:

• rcs-worker-stats

Worker queue:

• rcs-worker-queue

Collector configuration:

• rcs-collector-config

Collector statistics:

• rcs-collector-stats

Collector queue:

• rcs-collector-queue

Collector log:

• rcs-collector-log

Statistics:

• rcs-carrier-stat

Diagnostic:

• rcs-[serviceName]-diagnostic (db or collector)
• Creates a ZIP file containing logs and info.

In order to repair Mongo DB if it is corrupted:

1. stop the services;
2. create a backup;
3. run the command rcs-db-mongo-repair
4. restart the services in this order:

a. Master Config;
b. Master Shard;
c. Master Router;
d. all other.

Log analysis benefits