Inspect the server logs (backend or frontend)

Details

BareTail, an application that lets you immediately view the content of several log files, is included in the RCS installation.

Requirements/Conditions/Restraints

Instructions

To run BareTail, enter:

• rcs-db-log
• rcs-collector-log

You can specify the module log you want to see by using the -n option.

To check only the workers log do the following:

rcs-db-log -n worker

Log file content

Each record is identified by one of the following levels of severity:

• Fatal ⇒ RCS is not running and requires service (i.e.: no settings, no certificates).
• Error ⇒ There is a component error but RCS can guarantee main service coverage (i.e.: Master Node not running).
• Debug ⇒ It only appears if enabled upon support service indication, increases and provides more details on log records to resolve problems.
• Info ⇒ Information note.

Log analysis benefits

• Master Node ⇒ Check for problems in RCS Console.
• Collector ⇒ Check for the data transmitted by the agent.
• Carrier ⇒ Check for the data transmitted to the shards and Master Node.
• Module OCR ⇒ Check for any delays in indexing of extracted contents.
• Module Translate ⇒ Check for any delays in the contents translation.
• Network Controller ⇒ Check the status of Network Injector or Anonymizer.
• Network Injector ⇒ Check the run operations.
• Anonymizer ⇒ Check the data stream ingoing from the agent.