Maybe the console version is quite old; in this case follow these steps:

1. remove the application of RCS Console from Windows (Control panel/Uninstall a program);
2. copy the Console package from the Database machine (from the path \RCS\DB\console);
3. install the Console package on the machine where you use the Console.

See also: Remove and install RCS certificates installed in a wrong way

• This happens when customer configures the agent without a Sync action, probably because he will retrieve the evidences collected with the CD offline. In this case he can create a Sync action, without any event associated with it. The Sync action is mandatory otherwise the internal check will fail and prevent the creation of the Offline CD.

• GraphML is an XML based file format for graphs. This kind of export is used when the graph you see in the "Intelligence" tab is grown in a way that you have to rely on graph algorithms to dig information out of it. For this kind of work we suggest to use a free open-source software called Gephi (http://en.wikipedia.org/wiki/Gephi).

If the maintenance expires, the client can no longer:

• use the Google service for processing the "POSITION" data;
• build new agents;
• upgrade the existing agents to new versions (customer will not receive new RCS releases).
• agents that synchronize for the first time will not be created as "open" but as "queued". this implies that the evidence cannot be retrieved from new agent installation.