• The best option is to build an offline CD from the same factory and boot from it; it will report with a red cross or a green check if the Elite or Soldier are installed or not.

• Check how they installed the agent.

• For the phone the procedure is different, check mobile phone platform.

• The malfunction of this module is due to 64-bit operating system infected (the 32 bit agent accesses a Windows virtualized file system).

• It is an agent that can be created by selecting the file type * and the exploit Self deleting executable.

The system generates an executable file that installs the Scout. After installation, the executable file is automatically deleted without a trace.

!!! ⇒ The Scout runs and installs automatically, there is no need to reboot the machine.

• If the AV installed in the OS is blacklisted, the soldier gets installed. The rule of the blacklist is the same as for the scout.

• There is no problem with the Windows domain per se.

• Check if there is any strong limitation (group policies) to be evaluated for that particular scenario.