referring to the last Tracking ID: AAFC76C1, we are explaining here more about the same issue in which to make the picture more clear:
since we have 30 target licenses, we are now using them all in which we have already 30 targets. we would like to inform you that once i infect any target PC, and once i got a confirmation in the system as the target is ONLINE, that means we caught the fish. But, unfortunately, that if the target went OFFLINE, he will stay OFFLINE in the system, even if he uses his PC or Laptop. even we have a confirmation that the target  uses his PC, but unfortunately that the system didnt show the second and next use of his PC.
therefore, we request kindly, to find a solution as below:

1- modify the system to clearly show that the target had been disabled or not any more infected.
2- we 100 percent aware that we didnt enable self removal.
3- we 100 percent aware that the infection has not been removed by the agent
4- we have a confirmation that the targets which we lose are not formatting their PC every day.
5- we believe the only possible option is the antivirus on the target PC is always detecting the infection and simply the target is deleting the infection. so, accordingly, i believe that we took this system since it easily infect with out the knowledge of any antivirus. and since technology is developing, we still cooperate to inform you if the anti virus is detecting the infection.

please let us know what to do in this case, as this issue keeps going on and we are losing targets daily with out our knowledge. and we are sure that we didnt do the removal. and  we cant stay bugging and infecting the target every time since it is very sensitive. and we dont want the target to reach to know that someone is infecting his PC or spying on him.
